Privacy Policy
Canton Community Composting
Introduction
Canton Community Composting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our curbside compost service and visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
Personal Information
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). The categories of personal information we collect include:
Contact Information: Name, email address, phone number, and service address
Account Information: Username, password, and account preferences
Billing Information: Payment method, billing address, and transaction history
Service Information: Service schedule, pickup history, and special instructions
Communication Preferences: SMS notification preferences and email subscription status
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website address
How We Use Your Information
We use the information we collect to:
Provide Services: Schedule and perform compost pickups, process payments, and manage your account
Send Service Communications: Send SMS reminders about pickup schedules, service updates, and important notifications
Customer Support: Respond to inquiries, troubleshoot problems, and improve our services
Marketing Communications: Send promotional emails about new services or features (with your consent)
Legal Compliance: Comply with applicable laws, regulations, and legal processes
Business Operations: Analyze usage patterns, improve our website, and enhance service efficiency
SMS Communications
By providing your phone number, you consent to receive SMS messages related to:
Pickup reminders
Service disruptions or schedule changes
Important account notifications
Message frequency varies. Message and data rates may apply.
To opt-out of SMS messages, reply STOP to any message or contact us at [insert contact information]. You may also update your communication preferences in your account settings.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: With third-party vendors who assist in operating our business (e.g., payment processors, SMS service providers)
Legal Requirements: When required by law, court order, or governmental request
Business Transfers: In connection with a merger, acquisition, or sale of company assets
Protection of Rights: To protect our rights, privacy, safety, or property, and that of our customers
With Your Consent: When you have given us explicit permission to share your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data
Secure server infrastructure
Regular security assessments
Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Fulfill the purposes outlined in this Privacy Policy
When your information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
As an Ohio resident, you have certain rights regarding your personal information:
Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to certain exceptions)
Opt-Out: Opt-out of marketing communications and SMS messages
Data Portability: Request a copy of your information in a structured, commonly used format
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
If we make material changes to this policy, we will notify you by email or through a notice on our website prior to the change becoming effective.
Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Canton Community Composting
Email: eliza@compostcanton.com
Phone: (330)919-6104
Additional Information for California Residents
While we primarily serve Ohio customers, if you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising your rights under California law.